Terms of service

These terms are an agreement between Kentra LLC, an Arizona limited liability company ("Kentra", "we"), and the business that signs up for the service ("you"). By signing up or using Kentra you agree to them. Our privacy policy explains how we handle data.

What Kentra is

Kentra is an AI phone receptionist that answers calls in your business name 24/7, plus a CRM dashboard with your leads, contacts, appointments, call recordings, transcripts and summaries. It alerts you when something needs your attention: by text once you agree to texts (on your setup form or once in your dashboard), and always in your dashboard and as phone notifications. On the AI Growth plan and above it can text your callers who agree to texts (follow-ups, appointment reminders and a "still need help?" check-in) and call leads and missed callers back. You keep your own phone number and forward calls to Kentra. The voice agents run on Retell AI over Twilio phone numbers. We also offer a free AI-built website preview and a paid website add-on. Kentra Executive, our AI executive assistant, has its own section below.

Plans and pricing

All prices are in US dollars and exclude any applicable taxes. Plans are billed monthly, or yearly up front where offered (see Billing and payment). The receptionist plans:

• AI Basic — $149/month + $199 setup 200 minutes a month
• AI Front Desk — $299/month + $499 setup 500 minutes a month
• AI Growth — $699/month + $999 setup 1,000 minutes a month
• AI Business System — $1,499/month + $1,999 setup 2,250 minutes a month
• Enterprise — custom

Integrations: Google Calendar, Jobber (early access) and Housecall Pro (pilot) are included on every plan. ServiceTitan is not yet available; once ServiceTitan approves Kentra's partner application it will be included on AI Growth and up. A business connects Google Calendar and at most one field-service platform. Access to a third-party product's API (for example Housecall Pro's MAX plan) is between you and that provider.

Minute bundles: +100 minutes $59, +300 minutes $119, +600 minutes $219. Your monthly allowance resets each billing month and unused monthly minutes do not roll over. Bundle minutes are used before the next month's allowance and do not expire while you stay subscribed. There are no overage charges on the receptionist plans, ever.

Launch offer: businesses that sign up through October 31, 2026 get 50% off the setup fee, up to $499.

When you run low on minutes

We tell you when you have used 80% of your monthly minutes (by text if you agreed to texts, and in your dashboard). If you reach 100% and have no bundle minutes, the receptionist stops taking calls for the rest of the billing month and inbound calls are forwarded to the phone number you choose in the dashboard — your own line or voicemail. Your dashboard and CRM stay available. You can turn on automatic bundle top-up with a monthly spending cap you set; when it is on, we buy the next bundle for you instead of forwarding calls, and never spend more than your cap.

Kentra Executive

Kentra Executive is an AI executive assistant in the Kentra Executive app. Get it on its own, with no receptionist plan needed, or add it to any Kentra plan.

• Kentra Executive — $249/month + $499 one‑time setup 120 call minutes a month
• Added to a Kentra plan — +$249/month on top of your plan, plus the $499 Executive setup
• Yearly — $2,490 a year, two months free, and the $499 setup is waived

Setup is a person on our team setting up your assistant with you. Its 120 call minutes a month are its own, for the calls it makes for you and your evening brief, separate from your receptionist's minutes. Once a month's 120 minutes are used, extra minutes are 40¢ each. Minute bundles and the receptionist plans' no‑overage rule do not apply to Kentra Executive. The 30‑day guarantee below covers it too.

Kentra Executive includes Google Maps features and content. Your use of them is subject to the then-current Google Maps End User Additional Terms of Service (https://maps.google.com/help/terms_maps/) and the Google Privacy Policy (https://policies.google.com/privacy).

Billing and payment

• Month to month. No contract. Or pay yearly and get two months free: twelve months for the price of ten, billed up front.
• Cards are charged through Stripe. Kentra never stores card numbers.
• If a payment fails, we notify you. We may pause the receptionist after 7 days until payment succeeds.

Cancelling and refunds

Cancel any time from the dashboard or by emailing hello@kentrahq.com. Cancellation takes effect at the end of the current billing month. We do not give partial-month refunds. 30‑day guarantee, the same for the receptionist plans and Kentra Executive: cancel within 30 days of going live and we refund the setup fee and your first month in full or, if you paid yearly, the year you paid and any setup fee. If we cannot take your receptionist live within 10 days of receiving everything we need from you, we refund the setup fee. Yearly plans run for twelve months; the 30‑day guarantee applies to them too, and after that they are not refundable.

Website add-on

The website preview is free, with no obligation. If you want the real thing, we quote the full build from your preview; most sites land between $1,000 and $2,500, paid once. Hosting is included while you are subscribed. Once the fee is paid, the website belongs to you.

Calls and recordings

Calls are recorded and transcribed so they appear in your CRM. You are responsible for any call-recording notice your state or industry requires; Arizona is a one-party-consent state. The receptionist is an AI assistant and is built to say so when asked. It is not an emergency service: callers with emergencies are told to hang up and dial 911.

Text messages

Owner alerts and Kentra's other account texts go to the mobile number you give us for them; you agree to them on your setup form or once in your dashboard. Texts to your callers go out in your business's name, under your business's own registration with the carriers, and only to people who agreed to them or texted your business first; the receptionist asks callers for you and we keep each answer. Texts your team sends by hand from the dashboard are your responsibility: you must have permission to text that person. Message frequency varies. Message and data rates may apply. Reply HELP for help and STOP to opt out; opt-outs are honored across the whole platform. Consent is not a condition of purchase. Wireless carriers are not liable for delayed or undelivered messages. Full text-message terms: SMS Terms.

Health information

Kentra is not currently offered to HIPAA covered entities or their business associates, and we do not sign Business Associate Agreements. Do not use Kentra to collect or store protected health information.

Who owns what

You own your business data and your CRM records. Kentra owns the platform, prompts and code. A website built under the add-on belongs to you once its fee is paid.

AI can make mistakes

The receptionist, its summaries and transcripts, Kentra Assistant's answers, Kentra Executive's replies and the website preview are generated by AI and can be wrong. Review important details before relying on them. Kentra does not give legal, medical or financial advice.

Acceptable use

• No illegal use.
• No protected health information.
• Do not rely on Kentra for emergencies.
• No robocalling or unsolicited texting through the platform.
• No reselling Kentra without our written agreement.

Availability

We aim for continuous service but do not guarantee uninterrupted operation. Phone carriers and providers outside our control can fail.

Limits on liability

To the extent the law allows, Kentra's total liability for any claim is capped at the fees you paid us in the three months before the claim. We are not liable for indirect or consequential damages.

Ending the agreement

Either side can end this agreement at the end of a billing month. We may suspend the service for non-payment or abuse after giving you notice.

Governing law

Arizona law governs these terms. Any dispute will be handled in the courts of Maricopa County, Arizona.

Changes to these terms

We may update these terms. We will email clients at least 14 days before material changes take effect.

Contact

hello@kentrahq.com