Terms of service
Effective September 28, 2026 · Kentra LLC, Tempe, Arizona
This is an earlier version. The current terms of service are at kentrahq.com/terms.html; this version applied until October 13, 2026, except its Text messages section, which the version effective October 13, 2026 replaced on September 28, 2026.
These terms are an agreement between Kentra LLC, an Arizona limited liability company ("Kentra", "we"), and the business that signs up for the service ("you"). By signing up or using Kentra you agree to them. Our privacy policy explains how we handle data.
What Kentra is
Kentra is an AI phone receptionist that answers calls in your business name 24/7, plus a CRM dashboard with your leads, contacts, appointments, call recordings, transcripts and summaries. It texts you when something needs your attention and, on the AI Growth plan and above, can text your callers (follow-ups, missed-call text-backs and appointment reminders) and call leads and missed callers back. You keep your own phone number and forward calls to Kentra. The voice agents run on Retell AI over Twilio phone numbers. We also offer a free AI-built website preview and a paid website add-on.
Plans and pricing
All prices are in US dollars, billed monthly, and exclude any applicable taxes.
- AI Basic — $149/month + $199 setup · 200 minutes a month
- AI Front Desk — $299/month + $499 setup · 500 minutes a month
- AI Growth — $699/month + $999 setup · 1,000 minutes a month
- AI Business System — $1,499/month + $1,999 setup · 2,250 minutes a month
- Enterprise — custom
Integrations: Google Calendar, Jobber (early access) and Housecall Pro (pilot) are included on every plan. ServiceTitan is not yet available; once ServiceTitan approves Kentra's partner application it will be included on AI Growth and up. A business connects Google Calendar and at most one field-service platform. Access to a third-party product's API (for example Housecall Pro's MAX plan) is between you and that provider.
Minute bundles: +100 minutes $59, +300 minutes $119, +600 minutes $219. Your monthly allowance resets each billing month and unused monthly minutes do not roll over. Bundle minutes are used before the next month's allowance and do not expire while you stay subscribed. There are no overage charges, ever.
Launch offer: the first 10 businesses that sign up, through September 30, 2026, get 50% off the setup fee, up to $499.
When you run low on minutes
We text you when you have used 80% of your monthly minutes. If you reach 100% and have no bundle minutes, the receptionist stops taking calls for the rest of the billing month and inbound calls are forwarded to the phone number you choose in the dashboard — your own line or voicemail. Your dashboard and CRM stay available. You can turn on automatic bundle top-up with a monthly spending cap you set; when it is on, we buy the next bundle for you instead of forwarding calls, and never spend more than your cap.
Billing and payment
- Month to month. No contract. Or pay yearly and get two months free: twelve months for the price of ten, billed up front.
- Cards are charged through Stripe. Kentra never stores card numbers.
- If a payment fails, we notify you. We may pause the receptionist after 7 days until payment succeeds.
Cancelling and refunds
Cancel any time from the dashboard or by emailing hello@kentrahq.com. Cancellation takes effect at the end of the current billing month. We do not give partial-month refunds. 30-day guarantee: cancel within 30 days of your receptionist going live and we refund the setup fee and that first month's plan fee in full. If we cannot take you live within 10 days of receiving everything we need from you, we refund the setup fee. Yearly plans run for twelve months; the 30-day guarantee applies to them too, and after that they are not refundable.
Website add-on
The website preview is free, with no obligation. If you want the real thing, we quote the full build from your preview; most sites land between $1,000 and $2,500, paid once. Hosting is included while you are subscribed. Once the fee is paid, the website belongs to you.
Calls and recordings
Calls are recorded and transcribed so they appear in your CRM. You are responsible for any call-recording notice your state or industry requires; Arizona is a one-party-consent state. The receptionist is an AI assistant and is built to say so when asked. It is not an emergency service: callers with emergencies are told to hang up and dial 911.
Text messages
Owner alerts go to the mobile number you give us for them at signup, with your consent. Automatic caller-facing texts are sent only where you have turned them on and the caller gave a number and consent or started the conversation. Offers and seasonal reminders go only to people who agreed to receive them. Texts your team sends by hand from the dashboard are your responsibility: you must have permission to text that person. Every text supports STOP to opt out and HELP for help. Message and data rates may apply. Consent is not a condition of purchase. Opt-outs are honored across the whole platform.
Health information
Kentra is not currently offered to HIPAA covered entities or their business associates, and we do not sign Business Associate Agreements. Do not use Kentra to collect or store protected health information.
Who owns what
You own your business data and your CRM records. Kentra owns the platform, prompts and code. A website built under the add-on belongs to you once its fee is paid.
AI can make mistakes
The receptionist, its summaries and transcripts, and the website preview are generated by AI and can be wrong. Review important details before relying on them. Kentra does not give legal, medical or financial advice.
Acceptable use
- No illegal use.
- No protected health information.
- Do not rely on Kentra for emergencies.
- No robocalling or unsolicited texting through the platform.
- No reselling Kentra without our written agreement.
Availability
We aim for continuous service but do not guarantee uninterrupted operation. Phone carriers and providers outside our control can fail.
Limits on liability
To the extent the law allows, Kentra's total liability for any claim is capped at the fees you paid us in the three months before the claim. We are not liable for indirect or consequential damages.
Ending the agreement
Either side can end this agreement at the end of a billing month. We may suspend the service for non-payment or abuse after giving you notice.
Governing law
Arizona law governs these terms. Any dispute will be handled in the courts of Maricopa County, Arizona.
Changes to these terms
We may update these terms. We will email clients at least 14 days before material changes take effect.